Where are you located?
🌐 We are an online store based in the Philippines, focused on serving customers nationwide. As of now, we do not have a physical location, but our vibrant online presence ensures you can shop with ease from anywhere.

Do you offer Free Shipping?
🚚 Yes, we do! Orders totaling ₱1500 or more qualify for free shipping. Enjoy the convenience of having your Waray-inspired fashion delivered to your doorstep without extra charges.

How long does shipping take?
🕒 Shipping times vary by location. Metro Manila deliveries typically take 1-3 days, while Luzon takes 1-5 days, and Visayas and Mindanao 3-7 days. Island deliveries may take 5-6 days.

What is your return and refund policy?
🔄 We have a hassle-free return and refund policy. You can return items within 30 days of purchase if they are unused and in their original packaging. For more details, please visit our Return and Refund Policy.

Shipping Policy

At Waray Clothing, we are committed to delivering your Waray clothing swiftly and securely. Below, you'll find details about our shipping processes and timelines.

Processing Times

• Order Processing: Orders are processed within 3-5 business days. This includes order verification, quality check, and packaging.
• Fulfillment: Once processed, orders are handed over to our shipping partners for delivery.
• Note: Processing times are separate from shipping times. Please allow additional time for delivery.

Shipping Times

• Courier Partners: We work with various couriers to ensure your order reaches you as quickly as possible, depending on your location.
• Estimated Delivery: Shipping times vary based on location. Please refer to the table below for estimated delivery times.

Estimated Shipping Times by Location

• Tracking Information: You will receive a tracking number once your order is shipped. Use this number to track your delivery.

Shipping Costs

• Flat Rate Shipping: We offer a flat rate of PHP 59 for shipping on all orders within the Philippines.
• Free Shipping: Enjoy free shipping on orders over PHP 1500 which will be indicated on our website.

Customs and Duties

• International Orders: For orders outside the Philippines, customs duties and taxes may apply. These charges are not included in our shipping rates and are the responsibility of the recipient.

Delays and Issues

• Unexpected Delays: While we strive for timely delivery, occasional delays may occur due to factors beyond our control, such as weather or customs processing for international orders.
• Contact Us: If your order is significantly delayed, please contact our customer support team for assistance.

Customer Support

• Help and Queries: For any questions about your order or shipping, reach out to us via our Facebook page, Instagram, or by calling the contact number provided with your order.

At Waray Clothing, we aim to provide a seamless shopping experience and timely delivery of your Waray clothing. Thank you for choosing us, and we look forward to serving you again!

Return & Refund Policy

At Waray Clothing, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we have a hassle-free return policy to ensure your shopping experience remains delightful. Please review the details below:

Eligibility for Returns

• Return Window: You have 30 days from the date of purchase to initiate a return.
• Condition of Item: The item must be unused, in its original condition, and include all tags and packaging.
• Non-Returnable Items: Customized or personalized items are non-returnable unless they are defective or incorrect.

How to Start a Return

• Contact Us: Initiate your return by reaching out to our customer support via our Facebook page, Instagram, or by calling the contact number provided with your order.
• Details Needed: Provide your order number and the reason for the return to facilitate the process.

Return Shipping

• Free Pick-Up: Our logistics partner will collect the return item from your home or office free of charge.
• Refund of Shipping Costs: Shipping costs are non-refundable unless the return is due to our error or a defective item.

Inspection and Processing

• Return Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
• Refund Process: Refunds will be processed within the same day of receiving the return and will be credited back to your original payment method.

Refund or Exchange Options

• Refund: If eligible, you can choose to receive a full refund.
• Exchange: Alternatively, you can exchange the item for another of equal value. If the new item costs more, you will need to pay the difference.

Wrong, Damaged or Defective Items

• Reporting Issues: If you receive a damaged or defective item, please contact us via Facebook, Instagram, or phone. We strive to provide our customers with the best possible experience. However, we acknowledge that mistakes can happen. In such cases, we will replace the item for you at no extra charge. Your satisfaction is important to us, and we are committed to making things right.

Non-Refundable Items

• Exclusions: Gift cards and promotional items are non-refundable.

Customer Support

• Get in Touch: For any questions or concerns about returns, please contact us through our Facebook page, Instagram, or by calling the number provided with your order. We’re here to assist you!

At Waray Clothing, we strive to provide you with an enjoyable shopping experience. Thank you for choosing us, and we look forward to serving you again soon!