Return & Refund Policy

Return & Refund Policy

At Waray Clothing, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, we have a hassle-free return policy to ensure your shopping experience remains delightful. Please review the details below:

Eligibility for Returns

  • Return Window: You have 30 days from the date of purchase to initiate a return.
  • Condition of Item: The item must be unused, in its original condition, and include all tags and packaging.
  • Non-Returnable Items: Customized or personalized items are non-returnable unless they are defective or incorrect.

How to Start a Return

  • Contact Us: Initiate your return by reaching out to our customer support via our Facebook page, Instagram, or by calling the contact number provided with your order.
  • Details Needed: Provide your order number and the reason for the return to facilitate the process.

Return Shipping

  • Free Pick-Up: Our logistics partner will collect the return item from your home or office free of charge.
  • Refund of Shipping Costs: Shipping costs are non-refundable unless the return is due to our error or a defective item.

Inspection and Processing

  • Return Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
  • Refund Process: Refunds will be processed within the same day of receiving the return and will be credited back to your original payment method.

Refund or Exchange Options

  • Refund: If eligible, you can choose to receive a full refund.
  • Exchange: Alternatively, you can exchange the item for another of equal value. If the new item costs more, you will need to pay the difference.

Wrong, Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, please contact us via Facebook, Instagram, or phone. We strive to provide our customers with the best possible experience. However, we acknowledge that mistakes can happen. In such cases, we will replace the item for you at no extra charge. Your satisfaction is important to us, and we are committed to making things right.

Non-Refundable Items

  • Exclusions: Gift cards and promotional items are non-refundable.

Customer Support

  • Get in Touch: For any questions or concerns about returns, please contact us through our Facebook page, Instagram, or by calling the number provided with your order. We’re here to assist you!

At Waray Clothing, we strive to provide you with an enjoyable shopping experience. Thank you for choosing us, and we look forward to serving you again soon!